Refund Policy

1. Free Access

Free access allows you to practice sample questions (up to 10% of the exam or 20 questions). Since no payment is involved, no refund is applicable for free access.

We encourage you to fully explore free questions before purchasing to ensure our platform meets your needs.

2. Refund Eligibility (Paid Plans)

Refunds for paid plans (3-Month Access or Lifetime Access) are allowed ONLY if ALL of the following conditions are met:

All Conditions Must Be Met:

Request within 2 hours of purchase

Refund request must be submitted within 2 hours of successful payment

Fewer than 10 questions attempted

You must have attempted fewer than 10 practice questions

No exam simulation started

You must NOT have started any exam simulation session

If all three conditions are met, you may request a refund by emailing us with your purchase details.

3. No Refund Will Be Provided If:

Refunds will NOT be provided under any of these circumstances:

Exam simulation has been launched (even once)

10 or more questions have been attempted

Request is made after 2 hours of purchase

Coupon or promotional discount was used

Change of mind or personal preference

Dissatisfaction with content quality

Exam failure or not passing certification

Accidental purchase (content is clearly described before payment)

User's internet, device, or technical issues

Abuse or policy violation detected

Account sharing or credential distribution

4. Why This Policy Exists

This strict refund policy exists to:

Protect serious learners: Prevent content from being accessed and then refunded
Prevent misuse: Stop users from consuming content with intent to refund
Maintain fairness: Ensure paying users aren't disadvantaged by abuse
Sustain the platform: Allow us to continue providing quality content

We provide generous free access specifically so you can evaluate our platform before committing to a purchase.

5. Technical Issue Exceptions

Refunds may be considered for verified technical failures on our end:

Payment successful but access not granted (verified via our systems)
Duplicate payment due to system error
Purchased exam not available due to backend error

Technical issues must be reported within 24 hours and verified by our team.

6. How to Request a Refund

If you believe you qualify for a refund:

Email us at support@certifyhubpro.com
Subject line: "Refund Request - [Your Email]"
Include: Registered email, Payment ID/Transaction ID, Reason for request

7. Review Process

All refund requests are reviewed manually against our criteria
We verify usage data (questions attempted, simulations started, time elapsed)
Response time: 48-72 business hours
Approved refunds are processed to the original payment method
Refund processing: 5-7 business days after approval

Our decision is final.

Once eligibility conditions are verified, the refund decision is final and binding. Repeated requests for the same transaction will not be entertained.

8. Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

Immediate account suspension
Permanent access termination
Blacklisting from future purchases
Legal action if necessary

We encourage you to contact us first to resolve any issues. We are committed to fair resolution of legitimate concerns.

9. Per-Exam Access Reminder

Important: Each purchase grants access to ONE exam only. Purchasing access to one exam does NOT grant access to other exams. This is clearly stated on the checkout page. Misunderstanding this policy is not grounds for a refund.

Please Read Before Purchasing